Refund Policy

1. Overview

This policy applies to all services provided by RWX-TEK INC. ("GladiTel"), including the setup fee, monthly hosting, add-ons, and revision fees.

2. Setup Fee ($249.00)

• The one-time setup fee of $249.00 is charged immediately upon purchase and is non-refundable under any circumstances.
• This fee covers the design, customization, configuration, and deployment of your website. Work begins immediately upon payment.
• Because digital services are delivered instantly and cannot be "returned," the setup fee is final upon purchase.
• No refund will be issued if you decide not to use the website, are unsatisfied with the design, close your business, or cancel your account.

3. Monthly Hosting ($39.00/mo)

• Monthly hosting fees are billed automatically on the same day each month starting the month after your setup.
• No partial refunds are issued for the current billing period if you cancel mid-month.
• Cancellation takes effect at the end of the current billing period. You will retain access until that date.
• No refunds are issued for months where the service was available but unused.

4. Add-ons and Revisions

• The AI Chatbot add-on ($19.00/mo) follows the same non-refundable policy as monthly hosting.
• Revision fees ($29.00 each) are non-refundable once the revision request has been submitted, as work begins immediately.

5. Cancellation

• You may cancel your subscription at any time from your dashboard or by contacting support.
• Upon cancellation, your website will remain live until the end of the current billing period.
• After the billing period ends, your website will be taken offline within 24 hours.
• Your data will be permanently deleted 30 days after cancellation.
• Cancellation does not entitle you to a refund of any previously charged fees, including the setup fee.

6. Suspension for Non-Payment

• If a monthly payment fails, you will receive an email notification.
• You have a 3-day grace period to update your payment method and resolve the issue.
• After 3 days, your website will be automatically suspended (taken offline).
• Your website will be restored once payment is successfully processed.
• If payment is not resolved within 30 days of suspension, your account may be permanently cancelled and data deleted.

7. Chargebacks and Disputes

• If you initiate a chargeback or payment dispute with your bank or credit card company, your account will be immediately suspended and may be permanently terminated.
• If the chargeback is resolved in the Company's favor, you agree to pay a $50.00 administrative fee in addition to any unpaid subscription fees.
• GladiTel reserves the right to pursue collection of any outstanding balance, including legal fees incurred in responding to fraudulent chargebacks.
• If you have a billing concern, please contact us at support@gladitel.com before disputing with your bank.

8. Exceptions

GladiTel may, at its sole and absolute discretion, offer a credit or partial refund in cases of documented service outages lasting more than 72 consecutive hours that are directly caused by GladiTel. This is not guaranteed and is evaluated on a case-by-case basis. No exception will be made for the setup fee.

If required by the consumer protection laws of your jurisdiction (including the EU Consumer Rights Directive for EU/EEA consumers), applicable mandatory refund rights will apply.

9. Contact